Experience Unmatched Reliability with Our 99.99% Uptime Guarantee
Discover the assurance of seamless trading with our industry-leading service level agreement, designed to keep you connected and competitive.
Understanding Our Commitment to Excellence
Key Features of Our SLA
99.99% Uptime Assurance
Our service level agreement ensures your trading platforms are always operational, minimizing the risk of missed opportunities.
Rapid Response Support
Benefit from our dedicated support team, ready to assist you swiftly to resolve any issues and maintain your trading edge.
Advanced Infrastructure
Utilize our state-of-the-art servers that are optimized for speed and reliability, ensuring your trading activities are uninterrupted.
Uptime Performance Metrics
Our service has consistently maintained a 99.99% uptime over the past five years, ensuring reliable access for traders.
Historical Uptime Data
Downtime Reduction
Global Server Coverage
Service Level Agreement FAQs
Discover answers to common questions about our 99.99% uptime guarantee and how it benefits your trading activities.
What does 99.99% uptime mean?
99.99% uptime means that our servers are operational and accessible 99.99% of the time, minimizing disruptions to your trading activities.
How is uptime calculated?
Uptime is calculated based on the total time our services are operational over a given period, compared to any downtime experienced.
What happens if uptime falls below 99.99%?
In the rare event that uptime falls below 99.99%, we offer compensation as outlined in our service level agreement.
How do you ensure high uptime?
We utilize redundant systems, regular maintenance, and real-time monitoring to ensure our servers remain operational.
Is there a backup plan for downtime?
Yes, we have a comprehensive backup and recovery plan to quickly restore services in case of unexpected downtime.
Can I monitor the uptime myself?
Absolutely, we provide tools and dashboards for you to monitor server uptime and performance in real-time.
Are there exclusions to this SLA?
The following events shall not count towards downtime calculations:
- Scheduled Maintenance: Advance notice of at least 7 days will be given.
- Client Actions: Misuse, unauthorized modifications, or negligence by the Client.
- Force Majeure Events: Natural disasters, cyberattacks, war, government restrictions, or other uncontrollable events.
- Third-Party Failures: Failures due to upstream providers, internet service providers, or cloud infrastructure providers outside the Provider’s control.
Are there any additional costs for high uptime?
No, our 99.99% uptime guarantee is included in all our service packages at no extra cost.
What support is available during downtime?
Our support team is available 24/7 to assist with any issues and ensure quick resolution during downtime.
How does uptime affect my trading?
High uptime ensures that you can access trading platforms without interruptions, giving you a competitive edge.
What are the service credits for downtime under the SLA?
If the Provider fails to meet the 99.99% uptime commitment, the Client will be eligible for Service Credits as follows:
| Uptime Percentage | Credit (% of Monthly Fee) |
|---|---|
| 99.99% – 100% | No Credit |
| 99.90% – 99.98% | 5% Credit |
| 99.50% – 99.89% | 10% Credit |
| 99.00% – 99.49% | 25% Credit |
| Below 99.00% | 50% Credit |
- Service Credit Claim Process: The Client must submit a claim within 10 business days of the downtime incident. Claims should include timestamps, error logs, and descriptions of the impact.
- Credit Application: Service credits will be applied to the next billing cycle and cannot be exchanged for refunds.
Maximize Your Trading Potential
Join Edge Trader VPS today to experience unparalleled reliability with our 99.99% uptime guarantee. Ensure your trading strategies are never interrupted and stay ahead in the market with our robust services.
